“In early 2003, the company launched Process Optimization reinforcing Depot America’s commitment to high quality parts and service,” says Chris Sinabaldi, Manager of Quality and R&D. He further credits the integration of Proquis (late 2003) with optimizing quality procedures, keeping costs competitive and increasing quality control. Connecting every department of Depot America, Proquis’ features include customer care, document control, vendor/supplier certification, equipment checks and audits and training. The software ensures all procedures are consistent through out the company. “With this software we are able to isolate an issue and have it resolved within one business day, allowing us to determine the best corrective action needed before an issue becomes a trend,” continued Sinabaldi.

With over 150 documented procedures and processes currently managed by Proquis, and more to be added, Depot America is once again proving that quality is not taken lightly. “Depot America has always had an exceptional data management system, however with every feature we integrate, we continue to become even more proficient in all departments,” adds Kristen Boardman, Client Services Manager.

Depot America is a leader in OEM support and exchange services for laser, ink jet, dot matrix and point of sale printers. The company is also a prime source for both new and refurbished parts for numerous manufacturers.

Depot America was founded in 1988 on a powerful combination of foresight, expertise and an unyielding commitment to innovation, quality and support services. Years of steady growth and many satisfied customers demonstrate our dedication to superior customer service and excellence in hardware technology, thus expanding and perpetuating our company's impressive record of success. Today, Depot America is recognized as one of the leading hardware service sources in the industry. For more information visit http://www.depot-america.com or call 800-648-6833, ext.267.