HP LaserJet Printers Troubleshooting a 50 Service Error or Error 50
Table of Contents
- Introduction
- Troubleshooting
- HP LaserJet 5Si and HP LaserJet 8000 printers
- HP LaserJet 8100 printer
- HP Color LaserJet 8500 printer
- HP Color LaserJet 4500 printer
- HP Color LaserJet 4000 and HP LaserJet 5000 printers
Introduction
A 50 Service Error or 50 Error on a Hewlett-Packard LaserJet printer indicates a problem with the fuser of the printer. A number of factors may cause the error. Some of these factors include the following:
- Low fuser temperature
- High fuser temperature
- Faulty fuser
- Inconsistent fuser
- Fuser warm-up failure
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Troubleshooting
NOTE: Disconnect the data cable and remove any additional memory to prevent any misleading symptoms.
- each of the following suggestions for resolving common issues:
- Turn the printer off for 20 minutes and allow the fuser to cool (this may resolve high temperature fuser errors).
- Re-seat the cooled fuser assembly (this may resolve other non-temperature related fuser errors).
- If the printer is plugged into a power strip or surge protector, plug it directly into a wall socket or different circuit (this may resolve errors caused by an inadequate supply of electricity).
- Try a different power cord (the current power cord may be damaged).
The tables below describe fuser errors in greater detail for some HP LaserJet printers.
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HP LaserJet 5Si and HP LaserJet 8000 printers
The 50 service error message is a service message that means the fuser is malfunctioning, which may be from either an overheating or under-heating condition.
|
|
Error log category/message |
|
|
50.1 FUSER ERROR |
Service message/ 50.01.00 |
Fuser low temperature failure |
|
50.2 FUSER ERROR |
Service message/ 50.02.00 |
Warm-up failure (timed out) |
|
50.3 FUSER ERROR |
Service message/ 50.03.00 |
Over temperature failure |
|
50.X4 FUSER ERROR |
Service message/ 50.04.00 |
Bad fuser |
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HP LaserJet 8100 printer
The 50 error message is a critical error message that means a fuser error has occurred. Refer to the table below to find the error you are getting for more specific information.
|
|
Error log category/message |
|
|
50.1 FUSER |
Critical Error/ 50.01.00 |
Low Fuser temperature. |
|
50.2 FUSER |
Critical Error/ 50.02.00 |
Fuser warm-up service. |
|
50.3 FUSER |
Critical Error/ 50.03.00 |
High Fuser temperature. |
|
50.4 FUSER |
Critical Error/ 50.04.00 |
Faulty Fuser. |
|
50.5 FUSER |
Critical Error/ 50.05.00 |
Inconsistent Fuser. |
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HP Color LaserJet 8500 printer
Refer to the table below to find the error you are getting for more specific information.
|
|
Error log category/message |
|
|
50.1 FUSER ERROR |
50.00.01 |
Indicates that a low temperature error has occurred in the fuser. |
|
50.2 FUSER ERROR |
50.00.02 |
Indicates that a warm-up error has occurred in the fuser. |
|
50.3 FUSER ERROR |
50.00.03 |
Indicates that a high temperature error has occurred in the fuser. This error is saved in the controller board by an electrical charge in capacitor C259. |
|
50.4 FUSER ERROR |
50.00.04 |
Indicates that a fuser drive or power unit error has occurred in the fuser. |
|
50.6 FUSER ERROR |
50.00.06 |
Indicates that a heater error has occurred in the fuser. |
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HP Color LaserJet 4500 printer
The 50 error message is a message that means a fusing error has occurred. Refer to the table below to find the error you are getting for more specific information.
|
Message |
Message |
Description |
|
50.1 FUSER ERROR |
50.01.00 |
Low fuser temperature |
|
50.2 FUSER ERROR |
50.02.00 |
Fuser warm up service |
|
50.3 FUSER ERROR |
50.03.00 |
High fuser temperature |
|
50.4 FUSER ERROR |
50.04.00 |
Faulty fuser |
|
50.5 FUSER ERROR |
50.05.00 |
Fuser voltage mismatch |
|
50.6 FUSER ERROR |
50.06.00 |
Fuser heater cutoff |
|
50.7 FUSER ERROR |
50.07.00 |
Fuser motor malfunction |
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HP Color LaserJet 4000 and HP LaserJet 5000 printers
The 50 error message is a message that means a fusing error has occurred. Refer to the table below to find the error you are getting for more specific information.
|
|
Error log category/message |
|
|
50.1 FUSER ERROR |
50.01.00 |
Low Fuser temperature. |
|
50.2 FUSER ERROR |
50.02.00 |
Fuser warm-up service. |
|
50.3 FUSER ERROR |
50.03.00 |
High Fuser temperature. |
|
50.4 FUSER ERROR |
50.04.00 |
Faulty Fuser. |
|
50.5 FUSER ERROR |
50.05.00 |
Inconsistent Fuser. |